Frequently Asked Questions
Shopping & Ordering
How does shipping work?
Unfortunately we do not yet offer a shipping service. Customers will have to arrange their own shipping by going to our warehouse located at 1012 Rue Des Fabricants in Terrebonne.
Does Fair n Bright ship internationally?
Orders placed on Fair n Bright.com can only be locally picked up at our warehouse.
How does local pickup work?
After confirming your cart you will need to checkout and select a date to go at the pickup location, you will be able to examine the item and pay in person by all major credit cards, debit cards, cash or also by bank transfer.
What is the status of my order?
If you have your order number, you can see the status of your order on our Order Status Page. You can also email us to check your Fair n bright order status.
Where can I find my order number?
Your order number is a 6-digit number preceded by the letters “OR”. You can find your order number on the confirmation page at the end of your checkout process, in the confirmation emails you received after you made your purchase, and on the packing slip that came with your shipment.
Can I return merchandise?
We cannot offer any returns or exchanges. However, it will be our pleasure to allow you to inspect the item in person at our warehouse with an appointment (which you will be able to schedule at checkout).
Best Price Guarantee
What is Fair n Bright’s Best Price Guarantee?
When you shop at Fair n Bright, you’ll find the best prices on your favorite brands.
We guarantee it! Let us tell you what that means.
When you buy a product from Fairnbright.com and find the same item for a lower price on the website of any of the online retailers listed below, just let us know within 24 hours of purchase and we’ll refund the difference to your original method of payment.
We’ll match the pre-tax price for new and in-stock ready-to-ship products of the same item sold and shipped from the following websites (not including 3rd party sellers): Wayfair.ca, BestBuy.ca, Overstock.ca, TigerDirect.ca, Newegg.ca, Staples.ca, OfficeDepot.ca, RadioShack.ca, HomeDepot.ca, Lowes.ca, Amazon.ca, OfficeMax.ca, Walmart.ca. Please note that our offer does not extend to flash sale prices, special discounts or coupons, or to rebates or other incentives tied to contracts or subscriptions.
How do I take advantage of your guarantee?
If you find a lower price on one of the sites listed above for new, in-stock and ready-to-ship product that’s identical to something you’ve purchased from fairnbright.com within the last 24 hours, send us an email to firstname.lastname@example.org with your order number, a link to the better price, and a note that you’d like to apply our Best Price Guarantee!
How do I show proof of a lower price?
Send us an email with a link to the same item at a lower price on an eligible site (listed above) within 24 hours of your purchase from Fair n Bright.
How will you apply my refund?
The amount of the price difference will be credited to your original method of payment.
Do you match eBay prices?
The price match is only applicable to the websites listed above.
Can you match buy-one-get-one-free deals, free gifts with purchase, trade-ins, flash sales or other promos?
The offer only applies to the regular sale price of eligible products and e-retailers.
What is the VIP Service?
It is not always easy to decide on open-boxes online without first seeing the product yourself. That is why we want to make you feel as if you were actually present beside the product, saving you time, and will, on demand, give you reasonably more information about the condition of a product including pictures of the imperfections if there is any. Keep in mind that you will be able to inspect the item in person at pickup time before buying it
How can i demand more information?
You can simply send an email to Care@fairnbright.com demanding specific information like pictures or you can also log in and use the live chat feature if you have a question. For more pictures about a specific imperfection, please allow 24h for them to be taken and sent to you.